Originally Posted by
modularmayhem
The personal welcome onboard after departure is one of the most important things to get right. It sets the mood for the flight.
As an e.g. On a trip LHR-LAX in C the CSD (Or whatever theyre called) came round and had a really nice chat with each pax. Asking if they were travelling for on holiday, recommending things to do, and where to eat etc.
Then a few weeks later on LAX-LHR again in C, i happened to get the same CSD but this time he just simply went around asking if we needed a landing card, and telling everyone to contact him if they needed anything.
Now i understand on the return trip crew are probably tired, but it showed me just what a difference it can make to the flight, in terms of setting the tone.
Having just flown LHR/LAX i had very pleasant concierges but they didn't do anything except chat me up. I remember when the Maitre de Cabine on Swissair could make travel reservations for you, book a car, hotel, have groceries waiting for you, book a table at a restaurant....this would be a good idea for this program. Othwerise, most BP pax are pretty well versed in traveling and don't need too much advice; we do however need things prepared for our arrival that we may not have been able to get done as the door tothe plane was shutting.