Join Date: Feb 2005
Location: Global
Programs: United 1K, Qatar Gold, Etihad Gold, Hilton Diamond, InterCon RA, PC Plat, SPG Plat, Marriott Plat
Posts: 1,465
Next time they call and you have about an hour to waste, ask them the most inane questions possible and drag out the conversation incessantly. And keep going back to the same questions again and again.
Their metrics are conversion rate and number of calls. An hour long call with no sale is a disaster.