Right, the General Managers usually back their hotels. I feel Starwood should absolutely take some responsibility. Did you ever feel out an incident report? Getting a new iPod? that might be hard, but they should defiantly pay the fifty dollars and either comp your night or offer some points such as 10,000 since it is a category 4. For escalated hotel-related complaints or SPG program-related issues, where you have already contacted Corporate Customer Service or the SPG Customer Contact Center, and the issue remains unresolved, you can send a letter to the corporate office using the following address:

Starwood Hotels & Resorts Worldwide, Inc.
1111 Westchester Avenue
White Plains, New York 10604

and describe your matter. Hope this helps.

W Scottsdale Insider