I am wondering if anyone else has run into this type of problem. I was injured at a Sheraton in Rome (in the fitness room - long story, but basically a piece of equipment broke). The GM of the property is making several untrue claims about the incident and about what I and my colleagues reported about it. I attempted to escalate through Sheraton White Plains, but have been told that the property is a franchise (franchisee is UNK?) and that Sheraton essentially has no control or liability for what happens there.

Seems to me that there should be some brand responsibility even if there is not direct ownership - does anyone have experience with this type of situation with Starwood?

Thanks