AMS error selective award booking engine?
Ok, I'm moving this from another thread, because its about trouble with booking FB award tickets, and that should be picked up here.
[As I am however new to this forum, I'm not sure whether what I'm doing is permitted. Throw my topic out if I'm mistaken].
Somewhere I read that AF/KLM are operating a new award booking engine.
It doesn't work yet as it should. Someone at the FB helpdesk told me that the IT guys had problems more than two weeks now. I find that unbelievable. I am trying for five days now to book an award ticket from either MSP, or DTW, or EWR to AMS, , and the system always returns a technical problem notification - either straight away, or in a later stage of the process.
I don't know whether booking is really possible, but I found out that selecting a ticket from A to B works fine, as long as your destination is not AMS.
The engine is - in other words - AMS error selective.
I called the FB desk, they said no availability, but I suspect that they use (part of) the same system.
Anyone having the same (frustrating) experience?