Originally Posted by
tommy777
Thank you for sharing these two reports,
PSU Mudder.
For an airline that has always had focus on excellent customer service, these two stories makes the outlook for many business travelers very dark this winter... I bet (hope) CO will revise this very strange and illogical procedure because it's obviously not working... I'm sure they have plenty of reactions from elites already.
Get the money elsewhere or exempt elites!
I would say its working perfectly and that if anyone is thinking of actually going SBY that they better get to the Airport before the flight becomes GA controled.
A true business traveler will be on a flex tkt so they should be able to switch flights at will. If you mean biz people flying on non-refundables well thats not exactly COs take on what a biz traveler is
All in all I feel that this new way will help get the flights out on time, free up the GAs as they wont have to deal with the SBYs persee, when they should be getting the flights out.
Do I like it Nope, does it affect Me yep, still its workable for all. Just dont expect to arrive the very last min at the airport and be able to jump on to any flight even if you are willing to pay the $25-50 fee. I dont forsee ever paying the $25, so Ive made it a pt to book exactly which flights I want to fly on and can live with.
Now if I wanted to fly in the morn but the evening flights were alot less, then I wouldnt mind paying the $25 as I still will be ahead of the game.But I wont book any longer anything I cant live with, if need be I'll purchase a tkt on another carrier that has the times that work for me, taking into consideration if I will have to pay for checked bags etc