I have a Delta trip coming up in two weeks and I went to view the itinerary at Delta.com and could not find it. I have an itinerary number on my screen print complete with seat assignments. I called Delta reservations, gave them the itinerary number and told them I could not find the trip. The agent did some research and told me that I had put the res on "hold" but had never purchased it (money or miles). She then asked me if I needed a rental car or hotel room.
I told the agent that Delta has no online "hold" function that I know of. American has a "hold" function. She still insisted that I had "held" the reservation and never paid for it. The agent connected me to their web site technical staff; however, that person could not understand me. I made many attempts and he could not understand even my itinerary number.
I have just sent Delta an email to ask for an explanation. Ever happened to you? Does Delta have a "hold" function like American?