My luggage was delayed 24 hours because our connecting flight didn't have enough time to transfer our luggage, we sent in receipt for $800 for the both of us, didn't think they would pay but gave it a try, BA sent me an email telling me a cheque was on its way and that 10,000 miles to be given to my husband's BA account and 10,000 miles to my account - great result.

we were flying in F on Amex 241