Originally Posted by
nd_eric_77
.... it sounds like the single biggest benefit of ACs is that the AAngels resemble GAs... who actually do their jobs! Seriously, it sounds as though AA elites ostensibly should be entitled to anything AAngels are able to do, no? Shouldn't I get the same results by simply calling the platinum line?....
A big difference, is that you may find the AAngels in the ACs will actually do stuff in ADVANCE, so you don't need to call or queue up when the sh*t hits the fan. Often times, the agents will have notifications that certain flights will go "mechanical" even though the the public is told "everything is ontime and the agents will prebook you on a later flight and inform you as you swipe your card at the AC.
It would be great if all GAs gave such service to elites (maybe only EXPs), but that would more man-hours. The AC allows a small agent-to-member ratio for this type of service.