HUGH FAN after needing them once, unlike CoFan!
I didn't even know what the Concierge Service was until I needed one in GRU on a GIG-GRU-IAH flight.
I was ill with a severe Upper Respiratory Infection, while we were delayed several hours for repairs to the air conditioning for one of the engines! For the record, this occured in the last 4 years!
Thought it essential to stay overnight and REST spending the next day in bed, where I would have access to the good chicken soup (galina) until the next flight. I asked the Concierge if it were possible seatwise the next day, and GRU Airport Marriott wise. She assured me, she would take care of everything. Much to my surprise and relief, EVERTHING was arranged. Assisted off the plane and taken to meet the Hotel shuttle. Even had time for couple of bowls of 'galina' that night, and spent the next 20 hours in bed and no more time deteriorating healthwise on the continued flight. So the one time I needed knowledgeable help, I got more then I would have ever expected, anywhere! ^ I will be a FAN forever, even if I never need help again and merely greeted on the next flight to/from GIG!
Showering is hardly a major crisis compared to getting sick as I was, but enjoy a shower after a long flight, as well! 
Last edited by R&R; Jul 14, 2008 at 7:35 am