Originally Posted by
mauld
I have flown CO in BF many many times and have found that I am usually greeted by the Concierge after boarding. I do appreciate their welcome and information they provide, but am less then satisfied with the results. For example, I am usually asked if I'd would like a shower / facility upon arrival and when I answer in the afirmative, I notice that they do write it down. Yet I have NEVER seen a concierge at my arrival, nor anyone who seems to be able to help me find the Arrivals Lounge/Showers etc (in cases where I do not already know where they are). Upon leaving the aircraft door, I will see a number of airport employees, all of which look at me blankly when I ask them about it. This may be my fault, in that I am usually one of the first to deplane, so perhaps the arrival concierge doesn't show up until midway through the deplaning procedures????
DITTO here. Just flew into FCO the other day. No concierge to be seen upon arrival and we were 45 minutes late and I had a tight train connection, but wanted to still take a shower. I just went straight to the Hilton, they had no fax that day from CO with the list of shower requests, they spent 15 minutes trying to reach someone at CO by phone, and then apparently CO had no record of my request for a shower (yes, I DID request it before departure at EWR). It got sorted out eventually, but this was precious time wasted. Particularly since there was no hot water in the hotel room
and not really enough time to do anything about it...
I had similar issues in ATH last year, we found the concierge on arrival, but it was a huge rigormoral (sp?) to get the vouchers or have him call over the hotel (I don't remember exactly how it worked).