We flew into London yesterday from Vancouver. Traveled in F. BA misplaced our luggage, and as of today (going on 48 hours), it can't be found.
Meanwhile, we have had to buy underwear, a change of clothes, some soap and shampoo, looks like we are also going to need jackets. We got an amenity kit, but it's running out now, and we are probably going to need some more toiletries and clothes again for tomorrow.
We asked at the luggage desk, and she did not know the policy or limits on reimbursement of purchases. She gave me a number, but it got me into pushbutton hell and a 35-minute hold before I finally gave up.
Does anyone know the reimbursement policy or where I can find it? Thanks.
1000 SDR-equivalent is what BA has paid me quite a few times for misplacing items that I needed to purchase (on arrival
when not at home) because my luggage did not make it on time to my destination -- anything from two days to two weeks to never making it. On top of the amount they
reimburse per receipts submitted to them for purchases made in the period before being reunited with the bag (if ever), BA is known to sometimes
also give miles as
additional compensation for such circumstances.