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Originally Posted by RichardInSF
Things I noticed or experienced on my just concluded trip:
1. I bought a 10 trip ticket for $25. The second time I tried to use it, it rejected it and said, "No good, swipe again." I did and it promptly deducted a second trip.
I complained to the staff, who this time were hiding in their glass office. They looked at the ticket and agreed that I had been charged twice. Then they told me that, despite the message, I should have come to them. My only recourse now was to wait until the ticket was completely used up, then mail it with an explanation, and 6-8 weeks later I would presumably get a $2.50 refund.
Now who is going to do THAT? I call that a ripoff.
I'm not sure why you think you are being ripped off. Electronic systems occasionally malfunction, and the AirTrain staff told you how you can get reimbursed. On the rare occasions when I was overcharged on my Metrocard (as, for example, when I was charged a second fare when transferring from subway to bus), I mailed my card in -- in a postpaid envelope -- and received a refund, and it did not take 6 to 8 weeks, either. If it's not worth your time and trouble to do so, that's one thing, but you're not being "ripped off" by anyone.
By the way, did you re-swipe your card at the same turnstile, or did you move to a different one?