Last week I had a similar problem. This time I decided to push back slightly. I informed them that I'd be happy to send all the items they requested if they'd first be kind enough to check their computer system using the e-ticket, PNR, flight, seat and all the other information that I gave them. If they still couldn't see that the points should have been posted but weren't I'd be happy to forward everything. 2 days later I got an email thanking me for the details and happily informing me that the points were now posted.

The thing that upsets me about them is that before they do any checking at all, they first ask me, the customer, to jump through hoops.