Things I noticed or experienced on my just concluded trip:

1. I bought a 10 trip ticket for $25. The second time I tried to use it, it rejected it and said, "No good, swipe again." I did and it promptly deducted a second trip.

I complained to the staff, who this time were hiding in their glass office. They looked at the ticket and agreed that I had been charged twice. Then they told me that, despite the message, I should have come to them. My only recourse now was to wait until the ticket was completely used up, then mail it with an explanation, and 6-8 weeks later I would presumably get a $2.50 refund.

Now who is going to do THAT? I call that a ripoff.

2. During the late morning on a weekday, the around the airport route wasn't running at all. That meant that if you had to go from a higher number terminal to a lower number one, you'd have to go to stop C, and then go down one floor and wait again for a train back. No one that I saw was telling newbies how to do that, btw.

3. It may be a slow summer for the airlines, but it still the summer peak. Trains running only once every 10 minutes to each of Jamaica and Howard Beach meant always crowded trains when I went -- definitely not the busiest times either. How about at least adding an additional car?