FlyerTalk Forums - View Single Post - At least 87% of element Lexington rooms are not "standard"
Old Jul 12, 2008 | 8:22 pm
  #9  
jlcchien
 
Join Date: Apr 2007
Programs: Hilton Diamond, IHG Diamond Ambassador
Posts: 178
no upgrade policy at element

If a hotel has no suite what so ever then I can understand and accept no upgrade. However, a policy stating that we have suites but will not give to platinum members as a reward for their loyalty is insulting. I do my best to keep my Platinum stauts mainly for the upgrade. I stay with starwood even though they maybe more expensive and more inconvenient location wise. If this is what the policy is, I will do everything I can to avoid booking these hotels. I will take my business to a hotel that will do their best to recognize and treat their most loyal platinum members well.

Last edited by jlcchien; Jul 13, 2008 at 2:58 pm
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