Since Gold upgrade is also excluded, I guess that means no elite upgrade whatsoever. That really
(b) An Enhanced/Preferred Room at Participating Properties at the time of check-in based upon room availability for your entire stay, except at Aloft and Element properties.
Originally Posted by
sc flier
I don't think that the addition to the T&Cs were written clearly. Is it saying that elites will not get the best available room at all or that they just won't get upgrades to suites? In other words, is the phrase "except at Aloft and Element properties" refering to the entire sentence or just to the last 4 words?
If an elite checks into an element hotel, do they have an SPG right to expect a room (within their booked room type) that isn't next to the elevator on the bottom floor with a view of a parking lot?
If they book a Studio Suite, do they have a right to expect the best Studio Suite? If they book a 1BR Suite, do they have a right to expect the best 1BR Suite?