I don't post often but this is something that I feel strongly about. The BF concierges have kicked it into high gear for me and/or Mrs. Radaron on several occasions in the recent past. I guess it really boils down to how often you do the international thing on complex itineraries. While some people are trying to arrange for showers when they land after their grueling flight from EWR-CDG, the concierge may be also working on arranging assistance for a PAX with a tight connection in NRT on a EWR-NRT-SIN itinerary (that's a little farther than FRA). I've had to deal with a last minute emergency and had my bags pulled at EWR on a EWR-PEK-HKG-SGN trip and the concierges were absolutely spectacular...even offering me ground transportation and it didn't end there, the follow-up on re-accommodation etc was beyond the call of duty.

Their on-board greetings mean a lot to this PAX as I know first hand that these guys can move mountains if I'm in a pinch and need some real help. It's not that your shower is not important but more times than not it may not be at the top of their challenges for the day. If the concierges seem disinterested in my urgent need for a Milan train schedule I'm sure it's for a good reason.

If I wanted my suit pressed after the 6 hour EWR-LHR hop there are other airlines that place that way up on their priority list but lack dearly elsewhere.