For me, other than a couple of times when the guarantee was first introduced, I've never had a situation where I felt I needed to receive or even push to receive the guarantee.

I probably came as close as I have in recent history last week when I stayed at the RI in Little Rock (northside). The front desk person never mentioned anything about the new points option and my arrival gift wasn't in the room. I simply walked down and asked about it and resolved the situation within a minute.