I have flown CO in BF many many times and have found that I am usually greeted by the Concierge after boarding. I do appreciate their welcome and information they provide, but am less then satisfied with the results. For example, I am usually asked if I'd would like a shower / facility upon arrival and when I answer in the afirmative, I notice that they do write it down. Yet I have NEVER seen a concierge at my arrival, nor anyone who seems to be able to help me find the Arrivals Lounge/Showers etc (in cases where I do not already know where they are). Upon leaving the aircraft door, I will see a number of airport employees, all of which look at me blankly when I ask them about it. This may be my fault, in that I am usually one of the first to deplane, so perhaps the arrival concierge doesn't show up until midway through the deplaning procedures????