Let me reiterate a scandalous proposition that has been brought up in this thread before:

In today's climate of high operational costs I say ditch the concierges.

I don't need (or want) someone to shake my hand. I don't need (or want) to be told someone will greet me upon arrival to resolve an in flight issue and have them never show up. I don't need (or want) to see a CO employee stand in the jetway of a plane and do nothing other than sheepishly peer into the cabin (who knows what they were doing).

I fail to see any value what-so-ever in the concierges that couldn't be accomplished by an empowered GA. Simply have a FA ask about showers when they do the pre-flight bevs.

I like CO. I like the BF product. I think the staff, overall, are phenomenal. But I fail to see the value in the concierges. I'd rather see cuts here than anywhere else in the service.

[/pot stirring]