Thanks for posting this - I have sent my complaint to LAN. What are they thinking? We have been loyal LAN fliers down here, but they have basically removed all our incentive to be loyal to them. I mean, if I fly with someone else, it's not like I am missing out on much (we try to fly the cheaper fares as much as possible obviously). It's really too bad because we like LAN quite a bit. BUT, as with most things, dollars dictate. I think it would be helpful if people would post something here if they read this post so LAN can tell that we have all noticed.

Here is the email I sent if anyone is interested:

Dear LANPASS:

We are frequent fliers on LAN and enjoy your service. In fact, for our travels all across South America (we live in South America), we ONLY ever fly LAN. We have never even tried any of the other airlines such as SKY, Aeorlineas del SUR, etc. Unfortunately, with the new LANPASS changes, I am afraid there is no reason for us to continue to fly with LAN - you have basically removed any incentive for our loyalty with the recent changes that only give 25% accumulation of kilometers for flights less than 7 hours long. I can't even fly to Easter Island now and hope to accumulate much of anything, let alone anywhere in South America.

Please don't think that these changes have gone unnoticed - there is an entire flying community on the web that discusses these very types of changes and helps us decide where to dedicate our frequent flying dollars (pesos). The bad press for LAN has already started and will only get worse if LAN doesn't re-evaluate its LANPASS changes: http://www.flyertalk.com/forum/showthread.php?t=842161

We are both business and pleasure customers, but will take our accounts to where we feel our business is valued and appreciated. I encourage you to re-evaluate this program change before the bad press of this on-line gets worse.

Your time and consideration is appreciated,