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Old Jul 8, 2008 | 7:53 pm
  #120  
LLW
 
Join Date: Nov 2006
Location: Denver, Colorado
Programs: United 1K, Marriott Platinum, Hilton Gold
Posts: 139
Originally Posted by CollegeFlyer
Yes. For now. If the meal abolishment sticks, hotels are probably the next to go.

And even now, to get a hotel, generally (1) the pax must ask for it, (2) the agent must be familiar with the policy, or the passenger must argue with the agent, and (3) the agent must be willing to follow the rules instead of making up their own.
A couple of things though:

First, the meal abolishment mentioned in the OP is only for non-overnight delays/cancellations. I wasn't aware that UA ever even had a policy for meal vouchers for non-overnight delays or cancellations. I certainly never saw them offered.

Second, you might have more experience with overnight cancellations than I do, but the one time it happened to me -- a few months ago -- I didn't have to ask for anything. The GA booked me on the next morning's flight and handed me a voucher covering the cost of the airport Hyatt along with some meal vouchers totaling around $15. It was handled very efficiently, and I assumed this was SOP for non-weather overnights.

Last edited by LLW; Jul 8, 2008 at 8:10 pm
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