Originally Posted by
CollegeFlyer
Yes. For now. If the meal abolishment sticks, hotels are probably the next to go.
And even now, to get a hotel, generally (1) the pax must ask for it, (2) the agent must be familiar with the policy, or the passenger must argue with the agent, and (3) the agent must be willing to follow the rules instead of making up their own.
Right. I echo these sentiments and add that it is often an enormous effort to get a cert because the customer service lines are through the wazoo.. even at the 1K checkin counter outside security.