FlyerTalk Forums - View Single Post - What approach is most likely to get you to change seats?
Old Jul 8, 2008 | 3:37 pm
  #1  
NOTaFF
 
Join Date: Jan 2006
Posts: 43
What approach is most likely to get you to change seats?

I know this has been discussed many times, but now I have a "situation".

Flights were booked today on AA for a flight to HNL in August. So pretty much last minute and as a result, no seats together on the leg from HNL-DFW. This would be fine, except that 2 of the 4 passengers are 2 years old.

I have already called AA twice asking them to open up the bulkhead. They won't until actual check in at the airport and have suggested arriving early to see if they are available. Should I continue to call back or is that the AA policy and I should stop wasting my time? I will also continue to check aa.com each day to see if seats open up.

Assuming that the bulkhead is not available, how should we go about asking passengers if they would swap seats? Do we ask passengers or do we tell the gate agent about the situation and then go for the FA? Each of the four seats is an aisle seat, so we would not be asking anyone to sit in a middle seat.

BTW, when I say that the seats are not together, I mean really not together. Row 35, row 32, row 25 and row 19 (or something to that effect) and spread all over the aisles as the plane has a 2-3-2 configuration.

I realise that this is a situation of my own making and am trying to resolve as best I can before asking passengers to move when they had the forethought to book early enough.
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