John Slater, United’s vice president for in-flight operations, offered his thoughts on slipping standards of appearance among cabin crew in two separate e-mails. The AFA, the body which represents United’s cabin crew members, says that Slater’s thoughts were positively received by United staff.
United Airlines is asking some members of its cabin crew to smarten up, Skift reports. In two separate internal staff memos, John Slater, the carrier’s vice president for in-flight operations, offered his thoughts on slipping standards of personal appearance at the carrier.
“Perhaps because of the distractions of our industry or the merger of our airlines, over time, we became too relaxed in compliance with established standards. We lost our focus on the value uniform standards have on our customers’ perception of our company,” he said. Specifically, Slater is asking crew members to be more mindful of “skirt lengths that don’t conform to the standard” as well as dirty or wrinkled shoes and even old and worn footwear.
Both emails can be seen in full at Business Insider.
Slater’s thoughts on the personal appearance of United’s cabin crew was issued via two separate emails, the first of which was apparently sent in error as an unfinished draft.
However, Erin Benson Scharra, United’s spokeswoman, told Skift that Slater’s thoughts were received positively by staff. “When our employees feel and look their best, it makes it easier for them to deliver the top-notch service our customers deserve,” Scharra said, adding that the airline is now hosting what it calls “image fairs” to encourage staff to be more aware of their appearance.
Offering her comments, Taylor Garland, spokesperson for the Association of Flight Attendants (AFA), the body which represents union members of United cabin crew, said, “Flight attendants take pride in presenting a professional image. Uniform standards help to ensure crew members are easily identified and respected as they perform their role as aviation’s first responders. That’s why our flight attendant union works with United to reinforce uniform standards in a way that promotes our professional role in maintaining safety, health and security.”