On Sunday, a Southwest Airlines flight en route to Dallas from Seattle made a U-turn and returned to its point of departure once flight crew realized that a human heart meant to be transported to a medical facility had been left aboard the aircraft.
“We sincerely regret the inconvenience to the customers impacted by the delay,” said a spokesperson for Southwest. “Nothing is more important to us than the safety of our customers and the safe delivery of the precious cargo we transport every day.”
There was a five-hour delay on the flight due to the error, and due to switching planes for the flight due to a separate mechanical issue, and Southwest claimed to be offering a “gesture of goodwill” to passengers affected.
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