0 min left
Ryanair: Sorry About the 200 Unsigned Compensation Checks
Ryan Boyd August 24, 2018
Ryanair has apologized after issuing close to 200 compensatory checks to passengers that were sent without the signature necessary to cash them.
A spokesperson for Ryanair said, “Due to an admin error, a tiny number of cheques (less than 190 out of over 20,000 compensation cheques in July) were posted without a required signatory. These cheques were re-issued last week and we apologise sincerely for this inconvenience which arose out of our desire to issue these compensation cheques quickly to our customers.”
To read more on this story, go to Business Insider.
[Photo: Shutterstock]
A mistake like this is certainly not made intentionally, and certainly there is no grand conspiracy to favor the business by mailing 190 unsigned cheques. Most likely, the wasted labor hours to track down which cheques were unsigned, the multiple meetings explaining what went wrong, the stress of someone having to figure out which vendor or which department had a poor process, call center expenses to take inquiries from upset consumers, and the actual cost to cancel and recut the payments far exceeds any savings that could've come from the error in the first place. Also, if there are occasional small errors in the consumers' favor, often companies will calculate what it would cost (in cash and in public relations), and if the error is too small they would decline to even pursue it, so we won't even hear about those. Big errors, or easily corrected errors, maybe we'll hear more... but there wouldn't be manufactured outrage to feed Flyertalk news.
Rbwpi that is an interesting point. I wonder if we don’t hear so much about the ones that favor the business so much or if they really favor the businesses more
I always wonder about alleged mistakes made by business'es. My experience has been that the overwhelming majority of mistakes have been in the business'es favor, instead of a 50/50 split between the business and consumer.
Izgscl, Agreed - it would seem the more newsworthy aspect of this is why any organization would be writing 20,000 compensatory checks in one month...
Is this really news worthy? Seems like a mistake like this would be more common than one might think