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Emirates Crew Members Are Frustrated by Cabin Cuts

Emirates Crew Members Are Frustrated by Cabin Cuts
Jennifer Billock

Amid recent cuts to flight frequencies around the world, Emirates is making another big change to its flights—the airline will be cutting back on the amount of staff working onboard its planes as cabin crew, potentially compromising service quality and staff rest periods.

Emirates recently sent out an internal memo from Thomas Ney, its new vice president of service delivery, announcing changes to cabin crew numbers on each flight. Paddle Your Own Kanoo reported that the memo was released to the frustration of many crewmembers, who feel that the changes will not only jeopardize the quality of service provided in each cabin, but also the health of the employees themselves as they will not have adequate time to rest on the airline’s longest flights.

Among the changes announced, first-class crew on some ultra-long flights will decrease to three flight attendants instead of four. Economy class on shorter flights will lose one crewmember, and two-class flights will no longer have an onboard supervisor.

Some crew are furious, and let their frustrations out on an online internal message board, noting that it will be too difficult to provide customers with a quality service if Emirates lowers the amount of in-cabin staff. They’re also concerned about the ability to rest on flights; Emirates already has the lowest onboard rest periods for crew than competitors, and a reduction in staff will cut into that time even more.

Ney told staff, though, that this is an in-process decision. He says the airline will be “reviewing our service routines across all cabins to refine and streamline our product offering,” Kanoo reported, and that more detailed information will be available after the review.

[Photo: Shutterstock]

View Comments (8)


  1. steveopenskies

    April 17, 2018 at 5:58 am

    When airlines are making cuts, why is it always at the coal face with those staff who are with the customer the longest and have the greatest chance to impress on behalf of the company?

  2. edgewood49

    April 17, 2018 at 6:07 am

    Old news

  3. edgewood49

    April 17, 2018 at 8:29 am

    If your going to make a public post “leaked” memo then you have an obligation to also allow replies as long as they have decorum

    So I again say this is old news

  4. aboris

    April 17, 2018 at 9:31 am

    You cannot have an amount of staff! But you can have a number of staff!!

  5. edgewood49

    April 17, 2018 at 10:00 am

    their going to cut back one and supervisor anyone that has flown EK knows it’s a large crew as it is. They are also talking about changing Biz food service to traditional “cart ” service again not really a big deal. If on a 380 you have the bar and the new 777 will also feature a “refreshment ” center so all in all not a big deal.

  6. 777 global mile hound

    April 17, 2018 at 11:07 am

    Hopefully its the cranky uncaring ones that go 🙂

  7. bthotugigem05

    April 17, 2018 at 11:47 am

    This picture is not from Shutterstock.

  8. edgewood49

    April 17, 2018 at 11:54 am

    777 ! I have not run into too much of them but only have 6 flights one r/t coming this year and one next

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