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Hotel Owner Fires Back At Angry Guests, Channels Basil Fawlty

Nobody likes arriving at their hotel after a long trip only to be told the room they booked is unavailable. That’s exactly what happened to a couple visiting the Crags Hotel in Callander, Scotland, for Valentine’s Day. Naturally, the unhappy pair took to the Internet to share their experience. “Stay clear of this hotel,” the…

Marriott Edition London

Marriott Boutique Hotel: An Oxymoron?

Recently, the Marriott Corporation opened up the Edition Hotel in London, the first in a planned chain of at least 12 hotels in partnership with Ian Schrager, with locales ranging from New York City to Bangkok. Although the London Edition has only 78 rooms, the room total for the 7 immediately forthcoming Edition hotels is…

IHG Americas Investors and Leadership Conference

5 Highlights from the IHG Americas Investors and Leadership Conference

Recently, IHG hosted its annual Americas Investors and Leadership Conference in Las Vegas. It was a three-day event held at the Palazzo in Las Vegas, with dozens of sessions providing insight about the direction of the company as a whole, along with news on the different IHG brands. I’m happy to report exciting things are…

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Bust Loose at the Capitol Hill Hotel

When I walked through the front door of the Capitol Hill Hotel and heard “Bustin’ Loose” by DC’s own Chuck Brown playing over the lobby speakers, I knew I’d probably like the place. Any hotel hip enough to represent their environs like that is already doing things at least half right. The lobby itself was…

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Why Get Rid of Room Service? It’s Essential!

A couple of weeks ago, Brian Cohen penned an article in The Gate coming out in favor of getting rid of room service. No one knows more than I the value of being devil’s advocate now and then, but in the words of my main man, Johnny McEnroe, “You cannot be serious.” The article was…

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The Hotel at the Crossroads of the Gold Rush

The “Cadillac Hotel” sign still hangs outside the building, a modest sculpture in neon. And yes, admits Jaqueline Ashwell with a sigh and a laugh, people still come to the building looking for work, wanting to be maids, or porters. And some people still come in looking for lodging. The Klondike Gold Rush National Historical…

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At a $47 Hotel Room, You Get What You Pay For

I recently read an article on the world’s best tabloid site, the Daily Mail, about three British tourists who had been kicked out of the Knights Inn in Nashville in the early morning hours after saying they would give it a bad review on TripAdvisor. Basically, the fourth member of their quartet, who had paid…

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A Retreat in the Land of the Elephant Whisperer

Thula Thula offers a tented camp with clawfoot tubs, game drives, and everything else you would expect from a first class South African safari lodge. But a stay at Thula Thula offers more. It’s a chance to spend time with one of the world’s most famous elephant herds. Some years ago, the owner of Thula…

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Why Stay at a Cape Town Hotel, When You Could Be at An African Villa?

An African Villa is one of Cape Town’s best boutique hotels. It features stylish décor, comfortable and unique rooms, and a location in one of the trendiest neighborhoods in the city. The décor marries a touch of 18th century Victorian formality with 21st century comfort and traditional African influences throughout. High ceilings, well chosen works…

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