What a dump

1   Not Recommended
November 7, 2015 by EXPERT

 Map | 1 Review | 0% Recommended
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Embassy Suites Hotel Tampa-Airport/Westshore
 Map | 1 Review | 0% Recommended

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This was my first ever stay at an Embassy Suites so I was not quite sure what to expect but if this property is anything to go by it will also be my last.

Check In

Having crossed the Atlantic I arrived with a fair bit of luggage and there was none there to assist. I grabbed a cart myself and checked in. Nothing very personal about the greeting but then I wasn't expecting a 5* experience really. I was quickly handed my keycard and the Gold amenity (2 bottles of water and a bag of crips (chips)). Wheeeling my cart to the elevator I was immediately struck by the filth visible on the elevator doors.

Room

The room itself as per advertisement a 2 room "suite" definitely had seen better days, to be honest it was filthy all over. It was quite obvious that this property had not been renovated in decades.

Service

Service here is very underwhelming. When I requested something for my room I had to call twice and after 40 minutes still nothing had arrived. When I went back to reception they apologised and finally managed to sent it up.

I mentioned the sorry state of the room and they immediately took $20 off the rate. Later I received a phone call offering also some extra points but these still have not shown up in my account, a week later.

Dining

Breakfast is complimentary and is half decent. Having said that I could have done without the tipping bowl at the egg station. Seriously? Pay your staff a living wage and stop this.

Overall

Overall this has been a poor stay. The hotel is very run down throughout and service is decidedly lacking. One to avoid.

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