Very outdated and depressing

1   Not Recommended
Junior Suite
September 4, 2022 by

 Map | 3 Reviews | 67% Recommended
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Hotel Pullman Madrid Airport & Feria
 Map | 3 Reviews | 67% Recommended

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Junior Suite

Liked:
Location
Service
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Room
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Junior Suite

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This was a 3 night stay and I chose this hotel due to the location close to MAD Barajas as I had meetings in this area. 

Although nothing was extremely bad, I don’t recommend this hotel as it is very outdated and is in urgent need of renovation. The atmosphere is depressing (accentuated by the fact that it was not busy at all, so you have a feeling of emptiness). I really missed the nice modern design you find easily in Spanish hotels (contrarily to Italy where old and dusty hotels are very common). 

 

It is in a large building shared with a Novotel, 200m from Feria metro station, one station from MAD T1/2/3 and 3 stations from MAD T4 (line 8), so quite convenient. Of course, it’s a place of choice for fairs and exhibitions. There was no fairs/exhibitions when I was there, hence the relatively low bookings. 

Check In

I was nicely welcomed at checkin and was upgraded from Executive room to Junior Suite. Welcome drink was given at checkin. As soon as I entered the lobby, I felt the outdated character. It “smells old” everywhere with a kind of relish of cold tobacco in the background, if you see what I mean. 

Staff at front desk was always nice and welcoming.

This is the lobby

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This impression was confirmed in those very red corridors (really not my cup of tea) and in the room. 

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Room

Everything looked old, although furnitures were in acceptable shape. The suite was composed of 2 joined rooms, one used as bedroom and the other one as living room. There were 2 full bathrooms. One TV per room, one desk per room. So the upgrade was certainly a nice one as I had plenty of space, but the outdated look just made me a bit sad. There were 2 minibars with soft drinks (for free) and a Nespresso machine. Plenty of water bottles, replaced daily. Bathrobes but no slippers, although some were placed in the room on Day 2. Very few plugs accessible and none on bedsides (you need to unplug the lamps).

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No welcome letter, but the following plate of sweets as welcome gift. I found it somewhat minimalist for a Pullman and as Diamond amenity. 

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Both bathrooms had a bathtub (no walk-in showers). Bigelow products 

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There was no turndown service. 

View from the room (note that many rooms are facing the pool).

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Dining

I had dinner at the hotel the 1st evening. Only the lobby bar was open. I redeemed the drink voucher for a glass of Sangria. The food was really nothing to write home about (disappointing for Spain), and the bar tender was not so pleasant (never smiling, seemed bored with his job). 

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Breakfast buffet was served in the "Mare Nostrum restaurant", a very depressing room as you can see on the pictures. The buffet proposed a decent choice but warm items (eggs, bacon, etc) were cold. Staff was friendly there. 

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Pool

The pool is a big plus of this hotel, but the surroundings are also depressing as you can see. They could put some plants or other decoration items to make it a bit nicer. Note that there is exactly the same pool 10m away for the Novotel (there is no separation, so you can go from one to the other). I have been twice in the evening returning from work meetings and there were always left cans, bottles, papers on the ground that no one seemed to care about. Each pool is attended by a lifeguard. They were totally bored and obviously, doing a minimum of housekeeping was not part of their job description. 

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Overall

I obtained a late checkout at 2pm without difficulty (not surprising if low occupancy). 

 

Overall, although I was very decently treated at this hotel, I would not return before a complete renovation is done and the hotel is bring back to Pullman standards. 

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