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Stats
Location
The Le Meridien Chiang Mai is located next to the Night Market (meh), and is a 5-10 minute walk from the gates to the Old City. The hotel is a ~15 minute ride from the airport (6 USD via Uber). I found the location to be satisfactory, but it is intensly touristy. I prefered the cafes on the westside.
Check In
This hotel treats it's platinum members extremely well. Upon arrival, we were escorted by the front desk to the lounge for check-in. There we were given a glass of champagne while they copied our passports, made our keys, etc. We were proactively upgraded to a nice suite and offered points or a 30-minute massage for our welcome gift.
Room
Our suite was nicely sized with dual-sinks in the bathroom, a large living room, a walk-in closet, and a separate toilet area. It even had a Bose speaker system. We were nicely surprised by this upgrade. My only complaint, which seems trivial, was that the lighting system was confusing. Because of the size of the room, it was difficult to find the proper switches, and some of them had to be switched twice in order to work. I failed to charge my phone properly on several occasions, as the outlet by the bed had to be switched twice to turn it on.
There was a box of chocolates placed in our room upon arrival which was a nice touch. There was more than enough bottled water in the room and it was replenished twice/day.
This was my first stay at a Le Meridien property, and I thought that the quality of the toiletries was high for a hotel.
Dining
Breakfast for Platinum members is in the lounge or the restaurant. We found there were some items we preferred in the lounge and some we preferred in the restaurant. Overall, I found the dining to be the weakest spot of the hotel. The hot dishes on the breakfast buffet line all seemed overly greasy and the ingredients low quality (especially for a hotel of this caliber). The sweet dishes were all very good (pancakes, bread pudding, croissants), but I tend to prefer a savory breakfast. Not complaining about the excellent chocolate bread pudding though:
The coffee bar was excellent, both in terms of product and service. There were vouchers for complimentary coffee in our room, and we very much enjoyed this treat in the morning.
Amenities
The club lounge is available for Platinum members and it serves breakfast, high-tea, and evening canapes/drinks. The breakfast consisted of both a hot/cold buffet and a large menu of made-to-order items. My only complaint is that there is not an area for self-serve coffee/tea. I hate to ask every time I need a refill.
The afternoon tea offered fruit and a selection of three desserts. As I said in the dining section, this hotel really shines when it comes to sweet offerings. I am not a sweets person, but I really enjoyed the offerings at his hotel.
The evening reception was the weakest link. The hot items were mostly fried and the cheese selection was not good. I would have preferred a few lighter options (other than fruit). The food is self-serve, but the alcohol is ordered via a menu.
Gym
The gym was small for the size of the hotel and often at capacity. It was difficult to secure a cardio machine in the morning. The ventilation was good though, which was appreciated.
Overall
The service (especially for Platinum members) was exceptional at this hotel and because of this, I would definitely return.
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