OK sized room and location

100   Recommended
December 13, 2018 by

 Map | 1 Review | 100% Recommended
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Tokyo Marriott Hotel
 Map | 1 Review | 100% Recommended

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Liked:
Location
Service
Food
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Location

Hotel is located about 15 mins walk from the Shinagawa station next to a large office building.  There is a shuttle that runs between the hotel and Shinagawa station every day at different frequency and the airport limosine bus from Haneda airport (and I believe Narita) does stop at the hotel too.  Midway between the hotel and Shinagawa station, they have this "Ramen street" which has some good ramen shops and wel worth a try (or two).  Besides that, there are not much other interesting attractions.  

Check In

I arrived very early and was at the hotel before 7am.  As expected there was no one and I was helped immediately.  I was lucky (or maybe based on my status) managed to get a room that early.  No upgrade was provided (unless I waited until early afternoon for the room - but that was only to a higher floor) so I just accepted what I was available since it was just a 1 night stay.  I was also asked to choose my arrival gift which I requested to be delivered later that evening.  I was given a rundown of my Elite benefits at the hotel.  

Room

I was assigned a room on the 8th floor (out of the close to 20+ floor of the hotel) facing the railway tracks.  If the TV was no on, you could hear the trains passing by, but this was not a big bother to me - however it could be for those who are sensitive to noise.  It seems that after 10 pm and before 7am, the disturbance from the trains are close to zero.

The size of the room was OK, though still smaller compared to other Marriotts outside of Japan but much bigger than the average hotel rooms at other type of Japanese based brand hotels.

They had the usual coffee/tea making facilities available and a well stocked minibar.  

Internet speed was good -stable and sufficiently fast for normal browsing.

Bathroom size was ok with a bathtub.  Water pressure and temperature was good.  

The bed was I suspect a queen size bed, but it was comfortable and there was well positioned lighting and other controls by the bedside.  One item to note is that all plugs are Japanese plugs standard and there did not see to have be any USB charger available.  

Room temperature control was good and easy to use.  

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Executive Lounge

The hotel seems to have recently moved the Executive lounge from the 1st floor (same floor as the lobby) to the 24th floor which is a big improvement.  The previous lounge area was windowless and much smaller.  The new lounge area has much more seating and there is a nice view (~180deg) of the Shinagawa area down to Tokyo Bay ( you can see to the distance planes taking off from HND).

During the day, the lounge has small bites available (mainly M&M's, Kitkat, Shortbread cookies, etc.  In the evening, during the evening hors d'oeuvres hour, it is mainly small individual appetizers and desserts.

There was quite a number of staff in the lounge that did effectively clear the tables. 

Lounge access is by the key card - therefore they don't really request for your room number since it is limited access to the key card.

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Breakfast

Breakfast is served in the main restaurant at the 1st floor.  No breakfast option at the lounge.  The breakfast area is not large, so there can be a possibility during certain hours the wait can be long.

Breakfast spread is good, with lots of options and eggs to order.  Service is ok, although maybe due to the pressure, they do sometimes tend to forget orders.  For example after settling in, I ordered Green tea, but this never appeared during the whole time.  I saw that this happened too at tables near me - the guests had to remind someone for their orders.

Also tables are placed quite close to each other, so for some this could be a not so nice experience.

Service

In general, service is OK especially for Japan.  However for hotel of this standard and especially in Japan, I would have expected much better service.  For example, in the morning after checking in and getting my request for my arrival gift for later delivery, this never arrived.  After waiting 30 mins after the requested time, I had to call to ask about it - I could have just ignored and bring it up the next day during check out.  When calling about it, I was informed that I had chosen the points instead of the choices and even after that, I had to wait about 20 mins before it arrived.

The other example of small service failure is the forgetting about customer orders during breakfast.

Overall

All in all, this hotel is OK.  I've noticed compared to my previous stays some good changes and some improvement area.  For the first time visitor to Tokyo, this hotel would not be the best property to use a the base due to the limited options from Shinagawa station (there is no Metro line, and with the JR lines, the stations might still be quite a walk to the attractions).  The hotel is close to Haneda is a plus point even as an airport hotel.  For me, I will only choose this property if the price is right and all my plans or destination is accessible within the JR or Keisei Line trains.

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