Great stay at Sofitel Singapore City Centre

100   Recommended
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March 11, 2018 by

 Map | 6 Reviews | 83% Recommended
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Sofitel Singapore City Centre
 Map | 6 Reviews | 83% Recommended

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Luxury Premium

Liked:
Location
Service
Food
Amenities
Room
Stats
Room
Luxury Premium

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Now, it’s my turn to write a review of Sofitel Singapore City Centre. We had very positive and also mixed reviews in this thread since the hotel opened. I am definitely in the WOW category. I had a great stay (4 nights) and would return without blinking an eye, if prices are OK of course.

I was traveling with family and we had 2 rooms booked (2 distinct bookings, 2 LCAH accounts, 2 e-mail addresses). There was some prior to arrival communications from an “Ambassador” but surprisingly with only one of the booking (not mine ;-) ), but no big deal. 

Arriving in the ground floor lobby, I said I was Platinum and asked to be bring to the lounge for check-in, which was done promptly. 

The ground floor lobby:

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Pictures of the main lobby on the 5th floor:

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Two droid butlers in the lobby (called Sophie and Xavier)...

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Check In

Warm welcome and greetings in the Club Millésime by various staff members who gave us their business cards and told us to contact them for any needs we may have. We were obviously expected ! We were given the welcome letter and lounge benefits details. After a refreshing drink, we were bring to our rooms on the 16th floor. Note that at my stay dates (shortly after CNY), only 2 floors are still not open and are scheduled to open very soon (may be they are now). No welcome drink coupon was given but I didn’t really care (and didn’t ask) as we had lounge access and the minibar content is free, but still...

Room

The upgrade situation is also not very clear at this hotel as mentioned by previous posters (because the rooms are all the same except the suites). We had booked luxury king rooms and were given luxury premiums which is in fact the same, eventually on a higher floor. They are really nice. Everything has already been said about the room and bathroom, so I will not repeat this. However, I report here one inconvenient of the rooms in this hotel, if there is a closet where you can hang jackets, pants, dress, there is no drawer where you can store other clothes after having unpacked your suitcase. This is weird as they have the space to put that. I mentionned it to the GM who told me I was not the 1st client to mention this problem. They are currently studying how to solve this.

I encountered a problem the 1st evening. My room had a communication door to the adjacent room (there are not that many having that looking at the floor map displayed on the emergency panel on the door). Going to bed at around 11 pm (and was quite tired as I was just arriving from Paris), I realized  I was hearing everything from the adjacent room (people talking, kids laughing, TV). To make it clear, the people in this room were speaking normally and the kids playing quietly, but it’s just that those communication doors have been badly designed and are not soundproofed, which is a pity for such a luxury hotel. While in my bed, I typed an e-mail to the GM and the Ambassadors to inform them about the problem. The following morning waking up, I already had a response from the GM apologizing and saying that the problem would be promptly addressed. Arriving at the lounge for breakfast, everyone was aware of the problem and I was proposed another room on the same floor. It was the same kind of room but without communication door. So the problem was rightly and promptly addressed. My reco : if you have a room with communication door, ask to change right away!

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Welcome gift : a bottle of wine, a bottle of sparkling water and some excellent sweets.

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Dining

Service at the lounge was great. Temperature of champagne and white wine was perfect :) . The staff makes sure your glass is always filled ! While at the lounge, I had the pleasure to have a discussion with the GM and with the French chef Dubois (who was working at the Raffles before). We had dinner once at Racines to try his cuisine and it was super good. The cold food selection was the same every day, but this is usually the same in most hotels and as long as it’s good, I am fine with this. They have a warm option, different every day and it was of very high quality. I like also the option of ordering food from the main restaurant to eat at the lounge. There are a few tables outdoor for the lounge (on the pool deck). That was our favorite spot while at the lounge for both breakfast and evening cocktails, as we were coming from the cold European winter and so we were happy to be in Singapore heat !!!

For breakfast, we had it at both the Racines restaurant and at the lounge. It is certainly better at Racines because you have an incredible choice, but also it is more crowded and noisy. I tend to prefer the lounge BF because of the quieter and exclusive atmosphere and because I am not a big eater at BF, so it’s more than enough for me.

Club Millésime:

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Racines restaurant:

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Pool

I truly enjoyed the pool. It has been very nicely done IMO and gets very nice at night with all the little lights in the trees. In this thread, some posters have mentioned that there were « many people » coming from the gym at the pool, but I didn’t see any during my stay.

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Overall

Check-out was done quickly at the lounge and we were already « good friends » with the lounge attendants who have been really nice to us, hoping to see them again, but it was time to leave to reach my dear Cambodia and my 2 favorite hotels there ;)

Overall, an excellent stay with minor issues quickly resolved. Great staff

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