Great stay as ALL Diamond member

100   Recommended
Opera Suite
February 16, 2020 by

 Map | 2 Reviews | 50% Recommended
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Sofitel Dubai Downtown
 Map | 2 Reviews | 50% Recommended

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Opera Suite

Liked:
Location
Service
Food
Amenities
Room
Stats
Room
Opera Suite

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Second stay in this hotel, and 1st time as Diamond member. It was a 2 night stay. As I reported in the Diamond thread, it was great stay and Diamond status really means something in this hotel.

Check In

For people who are familiar with Dubai, you know that flights are often at inconvenient times, hotel constraints-wise. That was my case as I was landing in DXB very early (around 5 am) and I was leaving DXB at 1:30 am, so I was very interested in (very) early check-in and (very) late check-out. I know I was pushing hard in that case.

A few days before arrival, I contacted the hotel by email requesting what would be the earliest possible check-in time knowing a likely arrival time at hotel around 6 am, and they replied very quickly that instructions have been made to front desk staff to have my room ready at this time. Great answer and they honored their promise as my room was indeed ready and, cherry on the cake, I was told I was upgraded to Opera suite (from Luxury room booked), so that was a double or triple upgrade. Drink voucher was given (usable at the poolside bar, at the “Above” bar/club, restaurant, but also with room service).

So I went straight to my suite to finish the short night started in-flight.

Room

The room was very nice and large. 1st room has a separate toilet.

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The welcome amenity was a bit minimal I would say, especially when you compare it to the one in the review of my 1st stay.

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A lot of space also in the bedroom part. Huge bathroom (unfortunately, it seems that Lanvin products have now invaded all Sofitels, replacing Hermès, even in suites). One criticism I could make in the room : zero USP/power ports available on bed sides. Only available ones are near the desk.

I can say I was a very happy guest in this room!!

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Pool

I already posted some pictures of the pool in my 1st review, but here are some more ;)

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I used the drink voucher at the Above bar/club located on 5th floor adjacent to the pool.

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Club Millésime

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Among the changes since my 1st stay, the club Millésime is not anymore on the ground floor and this is a more than welcomed change. t is now on the 3rd floor at the place of the former Lebanese restaurant. This restaurant was huge, so it means that the Club has a lot of space. 

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BF and evening cocktails food offering have been also improved. The staff was very nice and in total care attitude, very customer-friendly. For BF, you can also order of course any warm items that are prepared on-site (there is a kitchen as it was a restaurant before).

The day before leaving, during evening cocktail time, I asked at the lounge about late checkout (I mentioned having a very late flight). After a quick call to a manager, I was old I can keep the room until 6 pm and then stay at the lounge until closing time (11 pm) if I wish. This was really great and I want to address my sincere thanks to the lounge staff : Joan, Abbas and Abdou for their kindness and their sense of service.

Overall

Overall a great stay in a hotel where top ALL status means something. I will come back !!

Satellite note : one week post stay, points have still not been posted

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