Doesn't Live Up To It's Reputation

1   Not Recommended
Room 2811 , Double
November 18, 2016 by

 Map | 2 Reviews | 50% Recommended
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InterContinental Sydney
 Map | 2 Reviews | 50% Recommended

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Room 2811

Double

Liked:
Location
Service
Food
Amenities
Room
Stats
Room
Double

Of the two Intercontinental Hotels in Sydney this property is billed as the better of the two. I can't say I agree. I booked a Double City View room using 55k IHG points. I arrived to the hotel a little after noon to check in. As a "Spire Ambassador" checking in early has never been an issue. I asked if there was a similar room available that I could check into right away. I was told that there was in fact a similar room available for check in however it had a harbor view and there would be a $50 upgrade fee. I was a bit confused as I have never once paid for an upgrade. As a "Spire Ambassador" I have been given an upgrade of some kind on EVERY stay I have had at any Intercontinental Hotel I’ve stayed in over the last several years. Now I understand that because I used points the hotel isn't required to upgrade my room. (An awful policy in my opinion.) However in the past I have been offered an upgrade in ever other instance involving a reward reservation. In this case I would have had basically the same exact room, the difference being the new room would have had a view of the harbor. I asked the woman checking me in if she could double check the upgrade charge with a manager, which she did and confirmed that the manager would not upgrade the room. I neglected to mention that I had phoned the hotel a day prior to inform them of my early check in and I was assured that a room would be available.  I made the front desk agent aware of this.. still no.

When I did check into my room I was far from impressed. First, the beds are on wheels and literally move around. I had to shove a bag against the wheel to prevent the bed from moving around. The bathrooms are in desperate need of an upgrade and the water pressure is awful. I should also mention that I never received my Ambassador amenity. No bottled water, no fresh fruit, no welcome letter. All standard items in any other Intercontinental.

I stay at Intercontinental Hotels whenever possible as they usually provide a unique cross between a business hotel and something more laid back. This Intercontinental is one I will not be staying at again in the future. The Intercontinental Double Bay may be a few minutes outside of the CBD, however it a much nicer property. The staff at the Double Bay location are also much more willing to go the extra mile to keep guests happy.

Check In

The check in area is quite small. While I was checking in there was little room to even move around. All of the seating was taken and their was luggage everywhere. 

Room

The room I stayed in was a bit dated. The bathroom was on the smaller side and the water reassure was awful.

Location

The location is great. The hotel is close to the harbor, the opera house, and the cbd.

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