St Regis Grand Rome, Italy [Master Thread]
 

I have seen some reference to this and I asked for it when staying there for one night last August on award: butler service. The lady at the front desk had no idea what I was talking about, or acted as though she didn't.

I'm a plat and will be staying there for three nights in late April.

Has anyone any experience with the butler service at the St. Regis? If yes, how about on an award stay, or tips for getting this service on an award stay?

St. Regis Rome provides butler service for suites only, not for rooms (other St. Regis have it for all rooms). It comes with the suite, so whether award or not does not matter, where you stay in the hotel does.

I stayed at the St. Regis in Rome in a Jr. Suite in December, supposedly with butler service, and didn't see him (or her) once. Not in a week.

And this *wasn't* an award stay. I was upgraded from an Imperial Room, which ALSO is supposed to have Butler Service.

I just checked out of my St. Regis Rome jr. suite an hour ago, and butler service includes:
* morning coffee / tea service
* pressing of two shirts upon arrival
* luggage packing and unpacking
* shoe shines

There were a few other services mentioned in the literature, but were probably not worth remembering.

I used the coffee / tea service, the shoe shine, and shirt-pressing (but was charged 20 EUR for this, and will send a note to the hotel asking for a refund).

i had a similar experience but on an award stay of three nights. no butler at all, except when we had ordered the coffee/tea service. mentioned it to the manager (also we never receievd our welcome amenity, actually had to ask about it first before even being offered, then it never arrived; also had a bad incident where they brought us and charged us for breakfast with the coffee/tea even though we had not ordered it), the manager ended up giving me starpoints for the bad service.

St. Regis Rome SPG Points Question
 

I'm currently staying at the St. Regis Grand Hotel in Rome, Italy and between myself and the rest of my family, we have two rooms booked for our entire five night stay. When I checked in, I was told that I could only receive points for one of the rooms, the one designated for my personal stay.

This surprised me, as I assumed that as long as I was paying for both rooms, and they were both during the same stay for the same length of time, I should be entitled to credit for all charges, not just half for only one of the two rooms. Should I complain? Or perhaps wait until I return home and fax in the folio requesting total SPG point credit?

Any thoughts or suggestions are appreciated. This is a fantastic hotel by the way. Very sad to have to leave Italy tomorrow!

You are absolutely correct unless SPG has had a major change in the rules. You are actually entitled to points for up to 3 rooms if you are paying all the charges. Night and stay credit are only for the one room however. You could talk to the Hotel Manager before you leave or just make sure you get the closing statements for both rooms when you check out and contact Customer Service when you return home.

The St. Regis Grand is a wonderful hotel. Hope you have had a great stay besides this misunderstanding on points.

St Regis Rome: Upgrade Questions, Programme Issues
 

A play by play analysis: we are going to the St Regis Rome for a weekend tomorrow. I emailed them, as we needed a baby cot - my 12 month old daughter "decided" to come along, and also reminded them about an upgrade, as this was a special trip...

their answer: We would like to inform you that we have taken good note of your request to have an upgrade and depending on the availability of the hotel we will do our best to satisfy your request. Please be informed that the room upgrade is allways to the next room cathegory.

I have suggested they study their SPG materials, copied the language of the website and told them I expected an ejoyable stay.

Now, let´s see what´ll happen. I have a feeling that all their Junior Suites will be out of the upgradeable category, and I should have staid at the Hassler or s.th. else which is decent...

Correction. You should stay at the Excelsior if upgrades are important to you. Three stays in the last year. Twice upgraded to Deluxe Suites, which are perhaps 1200 sq.ft. or more. Once in a very very nice Deluxe room. Better location than Hassler, IMO.

Best, Dave

Just got back yeesterday. We got upgraded to a nice Junior Suite. At check-in, I mentioned the email and suggested they address this issue, as their employees did not know well enough about the programme. The very nice check in person, Elizabeth, promised to look into this.

Otherwise, a wonderful hotel, great rooms, very nice and curteous service, high quality of room bedding etc. The bar is nice, as well.

Just a question on the butler service-we stayed there (C+P) about 2 weeks ago, and were slightly upgraded to a deluxe room-which we thought was fantastic. There was a button on the phone that put you through directly to the butler if I read it's labelling right, but we didn't use it-has anyone else stayed in a deluxe room and been able to get butler service? Might have been fun....

Have not in two stays. This hotel typically doesn't upgrade to the butler level...they believe and state that they upgrade to the next best available room at check in.

Upgraded to an Imperial here (as Plat) and used the butler once. Not exactly what you were asking though :)

from our friends in Italy...
 

"The St. Regis Grand Hotel, Rome, offers Butler service at no additional charge, to guests reserving Imperial Double Rooms, Junior Suites, Ambassador Suite, the Designer Suite and the Royal Suite. These rooms are equipped with a call button for the Butler, which may also be summoned via the telephone.

Many thanks,

The Hotel Management"

I was just in the St. Regis Rome last week on points, got the Imperial Double upgrade. The front desk manager escorted me to the room and showed me around, made sure I was pleased with the room. It was certainly large room with a separate sitting area. He did not mention butler service or call button, but when I called for ice, the knock on the door came quickly and someone deliver the ice bucket that certainly dressed like a butler.
Overall service was great, I asked for fruits as the amenities, and it was replenished everyday, and the quality was the best, fresh sweet and juicy!
Although it is not as close to the major attractions as I would like, about 15 minute walk to Spanish Steps/Trevi Fountain, the subway station is only one block away.