Just to clarify, our Ops Agents should be enforcing the boarding order by groups. A1-5, A6-10, A11-15, A16-20, etc. They shouldn't allow someone with boarding pass A-36 to board before A-16. However, within each group of five, it is the Customers' responsibility to line up in order. For example, we wouldn't tell A-27 to stand behind A-26 in line.
Originally Posted by
irabk
As SWABrian mentioned a while back, keep posting and they will filter the word down. It IS the GA's job to enforce the numbers. In the beginning, there maybe a little slack or resistance, but in time (hopefully, sooner rather than later) the word should seep down to the front lines.
After all, this is SWA's policy. Us Pax are not in charge of enforcing policy.