Originally Posted by
CO Insider
Hi
Beckles, we are now using both the Hilton London Heathrow and the Yotel Heathrow Terminal 4 for our BusinessFirst arrivals showers. We are using the Yotel more frequently because it's a shorter walk and our customers seem to prefer these accomodations over the fitness center at the Hilton. In addition to a shower, the
Yotel cabins have a bed, complimentary broadband internet access, a 20" flatscreen TV and a room service menu. If you'd rather use the fitness center at the Hilton, just let our Concierge know when you arrive.
Thanks for the update ... we are flying in to LHR on May 24th, and my wife really is not very happy that there is no arrivals lounge like when we flew into LGW last summer.
I know it wasn't your decision, but it really does boggle the mind how CO could spend over $200 million in slots for LHR but hasn't spent a penny on providing arrival facilities that are comparable to what is provided at LGW.
It would seem to me that food and drink should be included at the YOTEL if CO wanted to at least attempt to provide a level of service comparable to a true arrivals facility, such as the one at LGW.
Thank you for your response, I do appreciate it despite my displeasure with the content of the response (which I know you have no control of).