MCO Flyer

Last night I had a reservation at the Omaha Marriott that I did mobile check in earlier in the day. Around 6pm while waiting for my flight in DTW, I called the hotel and asked if my room was ready yet (didn't get notification saying so). After putting me on a brief hold, he comes back on and says yes.

Fast Foward to almost 11pm when I arrive at the hotel and the man checking me in told me that they are oversold by 15 rooms and that they would pay for me another room at a nearby hotel. I am now in shock and state that I called earlier and asked if my room was ready and the man on the phone said yes. He said he was sorry but they don't have any rooms available. I then go on to ask where wil they have me stay. He then tells me that they are still trying to find me a room but walks over to someone on the phone and then comes back and says it is the Days Inn just around the corner. I then tell him that I will never stay in a Days Inn and as a Platnium Marriott Member I almost exclusively stay at Marriotts. He then tells me that the Days Inn is new. I quickly get my phone out and see it is 30+ years old with terrible reviews and show him. So after 15 min of them calling other hotels the front desk manager comes up to me and says that I have a room available on the 6th Floor. She then checks me in and sends me to my room.

Fast Forward to this morning and I ask the front desk for something to be done on the situation. It is the same people that where down there last night and they state that they never knew that I was a Platnium when I walked up. Not true I told them I was a Platnium when I first arrived. I then told them I was calling Marriott Coustomer Care and I am waiting for them to get back with me but I wanted to here others feedback on this situation.