Travelpro Luggage warranty is a joke
I have a Travelpro Platinum II Rollaboard. The retractable handle stopped functioning.
I called Travelpro customer service and was told that the Lifetime Warranty would not cover this problem and the suitcase was old and if the problem was a result of workmanship or materials, such a problem would have revealed itself in the first couple years of use.
The retraction mechanism in this suitcase utilizes 2 wires to release the handle. These 2 wire have broken in my suitcase. it is a very poor design and Travelpro has since gone to using 2 rods instead.
I believe that this original poor design is the definition of poor workmanship.
While my Rollerboard is an old suitcase at this point, Travelpro's "Lifetime Warranty" is a deceptive practice.
I put a message into the supervisor of Travelpro customer service and i have yet to get a return call back.
Does anyone here have suggestions as how to proceed?