Issue 86 November 20, 2013
Inflight Services Weekly
Offering Choice Menu in select Latin markets
Beginning Dec. 1, all flights to/from Port of Spain, Panama, Bogota and Quito will transition from a complimentary
meal to Choice Menu in United Economy. This change was made after analysis by Latin sales, Marketing, Food Services and Inflight Services. With this transition, all North and Latin American markets will offer Choice Menu; however, Caracas and long-haul South America (Peru, Argentina and Brazil), will remain complimentary. As an exception, on these routes, fresh food items will be available on red eye flights.
Choice Menu carts will be identified by colored seals making it easy to take inventory correctly.
On flights without fresh food: Place one drawer of Snack Shop items and one drawer of snack boxes on top of the cart.
On flights with fresh food items (Bistro on Board) and Snack Shop items: Place a Snack Shop drawer on top of the fresh food cart.
There are approximately five re-usable menu cards inside the Snack Shop cart you can share with customers upon request. The menu has a Latin America market section trans- lated in Spanish. Be sure to return all items to their respec- tive carts, including cutlery packets to Snack Shop carts, as they are round-tripped.
Dec. 1. catering change
International United economy cocktail snacks
To help offset increasing costs, we will no longer offer cocktail snacks in United Economy on international flights. This change will be implemented gradually as current inven- tory is depleted. Continue to conduct a pre-meal beverage service on lunch and dinner flights, when scheduled. United remains committed to offering customers high-quality options that they value and are willing to pay for.
Sweepstakes winners