Originally Posted by
janetdoe
Because it's a freaking 45 minute flight that costs $30 to upgrade (the price of a 500-mile upgrade). OP paid $18 for a seat, the seat was taken away from him. They could have made a lifetime loyal customer by giving him a $12 'upgrade' to snack mix and a free alcoholic beverage. Instead, they have ticked him off and gotten negative press.
It is only $30 if eligable for an upgrade; there is nothing in the post that indicates that he is entitled to upgrade his flight and so the cost to upgrade is the difference in fare between economy and 1st