Recieved today:
"We are writing you in response to the e-mails you sent to us with regards to the amount of Miles that was credited to your account and the account of Mr for your flight from London Heathrow to Amsterdam on 5 October 2012.
This afternoon we were unable to reach you on your mobile phone number or your landline number to discuss the matter via telephone.
We were sorry to learn that you feel you have been misled by Flying Blue. We understand that the information found on the KLM website about paid upgrades can be contradictive, as it differs from what is written about upgrades in the Flying Blue Terms and Conditions. Article 2.8 from the Flying Blue Terms and Conditions states:
2.8 In case of upgrades, Level or Award Miles will be awarded based on the purchased fare and not on the actual class of service flown.
Flying Blue have been lenient regarding upgrades by always crediting the amount of Miles for the upgraded Business Class. However, this has been changed as per 1 October 2012.
"We are aware of the information on the KLM website that states that members who buy upgrades, have the same rights as Business Class passengers. That information will be amended by the relevant department.
As a goodwill gesture and a one-off exception we have credited the Miles for your flight from London Heathrow to Amsterdam on 5 October 2012 to both your Flying Blue account, as well as to the Flying Blue account of your partner. These Miles should be visible within 48 hours.
Should you require any further information, your Flying Blue team remains at your disposal either by telephone on 0870 242 9242 from the United Kingdom or by fax on +33 158 68 68 00.
Yours sincerely,"