FlyerTalk Forums - View Single Post - ARCHIVE: AA.com website down, glitch, bug, fix etc.
Old Jul 29, 2010, 10:14 am
  #655  
brp
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Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,546
Service not available /paper ticket issue when using discount codes -workaround

I just tried a booking using the Century in the Making 10% code. When I finally clicked "purchase" I got a "Service Not Available" error.

I spoke with Web Services, and she said that they'd been seeing this quite a bit on FF. I tried IE with her, but it happened again.

She suggested a way around this that worked:

Instead of entering the code at the end (Passenger Information screen), enter it at the beginning. This got around the "Service not available" error.

As for the Paper Ticket issue-she said that this comes up when using "Search by Price and Schedule" with a discount code. It doesn't seem to happen (and didn't for me ) with "Search by Schedule." So, use Price and Schedule to find what you want. When actually going to book, do it again by Schedule. Something of a pain until they fix it, but it seems to work.

I did a search in the thread, but didn't see this posted. Probably not a bad idea to being it to the front anyway.

Cheers.
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