Southwest Airlines is spending up to $300 million in order to update its operations, and its new reservation system will allow the carrier to do away with its paper tickets by issuing electronic versions to travelers using employee guest passes. Additionally, the pneumatic tubes used by ramp personnel will be replaced by fully digital communications.
“We’re looking for minutes,” Chief Operating Officer Mike Van de Ven said in an interview. “How do I save a minute here, a minute there? In 2017, we are more deliberate in our continuous improvement efforts.”
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