Westin Playa Conchal - OUTSTANDING

100   Recommended
November 30, 2016 by

 Map | 1 Review | 100% Recommended
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Westin Golf Resort & Spa, Playa Conchal - All Inclusive
 Map | 1 Review | 100% Recommended

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Liked:
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Check In

Excellent.  First, a bellman took our bags to the side.  He told us to check in, then they would drive us to our room.  The concierge saw we were waiting and she took us through check in rather than have us wait for the occupied desk agents.  It was smooth and easy.  We were on a points stay and were upgraded as platinums to the Royal Beach Club.  I was thanked a great deal for my platinum membership and commitment to Starwood.  This concierge got the resort's Platium concierge on the phone who also welcomed us.  Having not stayed there before, we didn't know about making advance reservations at restaurants. Well, Rebecca had done that for us already.  We got our packet of info and maps, and were on our way. This was a textbook example of a great check-in experience.

 

Room

We were upgraded to the Royal Beach Club.  We had a King bed.  The room's size is nice, with a couch and sitting area.  The bathroom has a large stall shower, separate toilet area with a door, and the main part of the bathroom has a large soaking tub.  Very nice bath amenities were plentiful. We had a balcony looking out at the pool.  Two simple chairs, not chaises.  But it was comfortable and nice to sit on to relax, and for coffee in the morning.  Overall, we were very comfortable the entire stay.

 

Service

This was one of the best service experiences I've had, particularly at an all-inclusive.  Our concierges in the Royal Beach Club were outstanding.  They helped change dining reservations, drove us through the resort day and night, and if we needed drinks, snacks, coffee, etc., it was taken care of immediately.  The knew us by name and were incredibly friendly.  Staff in restaurants was very good.

It's clear the hotel has spent a good deal of time training people to a level of service they expect all guests to receive.

Location

One hour by car from Liberia airport.  Plenty of beaches around and lots to do.  Excursions are inexpensive.  

Overall

We want to head back same time next year, but want to go for longer.  The rates online for paid reservations are good relative to the experience and the service received.  I can't say enough great things about the resort.

Dining

Plenty of food for every taste.  We didn't experience the general buffet because we had reservations for all the restaurants.  There is a restaurant for nearly every flair of food.  Important to make reservations in advance to get the times you want.  We didn't use room service, but people we met seemed to have good experiences.  We ate well and enjoyed every meal.

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