The King David - Jerusalem

100   Recommended
Mini Suite
January 26, 2015 by EXPERT

 Map | 1 Review | 100% Recommended
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King David Jerusalem
 Map | 1 Review | 100% Recommended

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Mini Suite

Liked:
Location
Service
Food
Amenities
Room
Stats
Room
Mini Suite

We were booked in a deluxe room (old city top floors) and were upgraded to a mini suite.

The good

- the room layout is well thought, not a lot of light but nice sitting area, large bedroom with plenty of storage space, bathroom with separate tub and shower (with dual shower heads).
- the concierge service is very efficient and knowledgable
- la Regence restaurant serves excellent dishes with good service
- the garden and pool area is a perfect oasis after sightseeing in the heat of August
- spa is very small (actually it is 2 treatment rooms adjacent to the gym) but we had excellent massages performed by professional therapists at reasonable cost (300 shekels for 60-minute)
- Gym equipment is up-to-date and the attendant is very helpful

The bad

- housekeeping is poor to the point that the hotel is dirty (corridors are not vacuumed every day, stains in the bathtub, etc.). Turndown service was not performed daily and bathroom amenities were replenished on a random basis. Same for towels (with holes). Maintenance is lacking => even renovated rooms are already starting to show their age.
- considering the positive comments on TripAdvisor I was expecting a nice breakfast buffet but it is nothing more than any standard five-star hotel. Service looks bored and not welcoming. Food quality is average.
- King's garden and Pool Snack shall be avoided. Poor service and inedible food.
- pool service is non-existent
- complimentary minibar is a nice touch but it was not replenished a single time during our 4-night stay. I would prefer to pay and have more choice + full stock. Coffee & tea in-room facilities could be added (especially in suites).
- complimentary Transfer from the airport organised by the Concierge with TLV VIP company was barely ok. Their representative at the airport did not show up at the indicated meeting point so we had to call and wait. He did not help with luggage either. Again I would prefer to pay and choose the car and receive good service.

Surroundings

- There is an ATM located in the Kind David Court (2-minute walk from the hotel) where you can withdraw shekels, USD or EUR.
- The Jafa gate is a 15-minute walk. You pass by the David Citadel Hotel and you cross the Mamilla shopping arcade and there you are! The location is perfect!
- Mamilla hotel has two very good restaurants: Rooftop at the 8th floor which offers a beautiful setting outdoor with a view over the Old City and serves modern cuisine with fresh and friendly (yet professional) service, and the Mamilla Caf which is great for lunch with simple dishes at very good price (salads, pasta, pizzas, etc.)

Overall

King David could be a fantastic place but their definition of 'luxury' and 'service' is stuck in the past; they fail to meet basic expectations like cleanliness. Only one of their three restaurants is worth it. The pool of the King David is the only reason to stay there should you come at Summer time.

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