The devil's in the details and Element exceeded all expectations

100   Recommended

Room 4503 , One Bedroom Suite
February 19, 2018 by
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Room 4503

One Bedroom Suite

Liked:
Location
Service
Food
Amenities
Room

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Room
One Bedroom Suite

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Element KL is situated on the top-most floors of the majestic 60 storey Foster and Partners designed Ilham Tower, which also houses Ilham Gallery, an open to public art gallery promoting modern and contemporary Malaysian art. Art pieces in this genre can be seen in the public areas of the hotel. The building's interior and finishing is as impressive as the exterior.

The entrance is not exactly obvious if you're not looking for it. There's a certain sense of subtlety throughout which I really love, like the hidden/depressed buttons integrated into the side of the lifts. One may argue this to be bad for guest experience, but I'm happy some choices were made style over function. I made my way up to the lobby on level 40.

Lifts.JPG

I did not make a reservation prior to arriving because I was skeptical. I wanted to scope out the place and get a feel before commiting. The lowest rate on day of was the flex rate at RM392. Not the cheapest, but an absolute steal for what the hotel offers. Read on.

The staff came off as well trained and proactive. They couldn't offer me the same rate advertised on SPG.com, they could only sell RACK. They suggested that I book online and they would put me in a room straight away, even though there is a significant lag before the reservation would sync and show up in their local system. Instead of distrust, they would rather give the benefit of the doubt. This is definitely not the norm in Malaysia.

I was proactively offered an upgrade to a one bedroom suite (she said with a smile, the skyline side which has amazing views) and late checkout at 5pm, without me asking. I also went for the breakfast option as my choice of amenity and the benefit was graciously extended to an additional guest even though the official rules state it would be for one person only. Lovely.

There is no special happy hour for platinum guests, but on Mon-Thurs they have a "relax hour" of free flow red/white wine, beers and other beverages with canapes from 5:30pm to 7pm.

What a great tone to start the stay with. I was suitably impressed.

Walkway.JPG

Room

TPG.JPG

I was greeted with footage of Brian "The Points Guy" Kelly doing yoga on the SPG channel.

The one bedroom suite I was put it was on the 45th floor, with spectacular views as alluded to, looking over the twin towers and KL tower.

 

Kitchen.JPG

The room's finish and detail was above average, especially so by Malaysian standards. The cheap applicances in the kitchen threw it off, but was not a big deal. There is also filtered water from a separate tap which I appreciated, as water is not potable in Malaysia. It also saves them having to provide bottled water.

 

Bathroom.JPG

Spotless, gorgeous bathroom. The soap and shampoo were from Pharmacopia which seems to be locally sourced. "Natural and Organic Bodycare", as it claims on the labels. On the dispensers.

 

Utensils.JPG

I guess they read the whiny complaints about the lack of pots and pans and now they've stocked it in the kitchen.

 

Bedroom.JPG

Bedroom was similarly done out with muted tones. Bed was heavenly, like sleeping on a cloud, if not a bit too soft. First world problems.

 

Lounge.JPG

The only small complaint I would have if I was being nitpicky was that the room felt too sparse. An addition of a small dining table would be great. Not a deal breaker though, I felt like I was staying in an art gallery, it felt like an extension of the space especially with the art on the walls. Very nice.

Dining

Restaurant.JPG

I headed down to Trace, their only in-house dining option for lunch. They had a couple choices of bento boxes in addition to the usual menu. I went with a bento box consisting of fish, chicken, steamed rice, a starter salad, a dessert of mango creme brulee and a choice of beverage for RM31.80. An absolute bargain.

Location

Being in the KLCC neighbourhood without being too close is an upside from my point of view. You get easy access to the area without the presense of plebs invading the pedestrian spaces, a problem Traders, MO, and other hotels situated immediately next to the towers have.

Use a car service, people. Forget the LRT.

Overall

Fantasic. This Element goes above and beyond what Starwood standards dictate it should be.

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